Braze - San Francisco, CA
posted about 1 month ago
As a Customer Success Manager in our Enterprise team at Braze, you will be part of a team managing some of the world's biggest and most recognizable brands. You will own client renewals, retention, and net retention targets for your customers, acting as their main point of contact and trusted advisor. Your role will involve partnering with Account Executives to provide an excellent customer experience and ensure commercial alignment. You will drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them achieve their objectives with Braze. Additionally, you will advocate for your customers by soliciting and synthesizing product feedback to contribute to product development, and you will maintain ongoing contact with your customers through various communication methods. This position may require you to travel internationally and spend time onsite with customers.