Customer Success Manager, Nursing Health Education

About the position

As a Customer Success Manager, you will provide faculty product consultation, training, and ongoing support. Excellent onboarding and support to ensure product optimization and the renewal of accounts through high faculty satisfaction. Our customers are Nursing and Allied Health programs at universities and colleges.

Responsibilities

• Provide faculty with onboarding, in-depth training, and consultation on best practices to achieve product optimization
• Guide faculty through varying customer journeys
• Provide proactive outreach and support
• Respond effectively to inbound customer inquiries and concerns
• Monitor product usage to identify intervention opportunities
• Identify churn risks and upsell opportunities for sales team
• Serve as a product expert by staying up to date on product offerings
• Document faculty interactions and market feedback

Requirements

• Have prior experience in education, training, sales, support, communications field, or digital media/communications
• Have experience solving complex problems, demonstrating attention to detail, and researching technical issues
• Possess excellent organizational skills and a high attention to detail
• Demonstrate strong verbal, written and presentation skills
• Demonstrate proficiency with Microsoft Office (Word, Outlook, Excel, PowerPoint are required)

Benefits

• Comprehensive, multi-carrier program for medical, dental and vision benefits
• 401(k) with match and an Employee Share Purchase Plan
• Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice