Customer Success Manager - Technical (Mobile Applications & Cybersecurity)

About the position

Zimperium® is an industry leader in enterprise mobile security, being the first and only company to provide a complete mobile threat defense system that offers real-time, on device world-class protection against both known and unknown next generation of advanced mobile cyberattacks and malware. Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users. As part of our fast growing pace, we are currently looking for a Customer Success Manager. The candidate for this role will manage post-sale Customer relationships including building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving Customer delight. Job requires a blend of strong Customer management experience with a strong technical background.

Responsibilities

• Proactively manage client relationships to ensure renewals, referenceability and facilitate expansion opportunities with sales teams
• Drive the adoption of Zimperium’s solution within the Customer’s user base and assist the Customer to realize the business value
• Demonstrate strong domain & functional understanding of the solution and be a trusted advisor to the Customer
• Maintain a high level of customer satisfaction and be the primary interface to manage risks and escalations
• Gather Customer’s feedback about products, their use-cases channel them effectively to drive product capabilities
• Assist the Customer with deployment planning, best practices deployment approach and proactive management of risks to facilitate a smooth and agile rollout of the solution

Requirements

• B.S. in Computer Science or an equivalent engineering degree
• 10+ years of experience working with Enterprise software solutions, startup experience desirable
• 5+ years experience in customer success roles, preferably with security companies, managing portfolio of large enterprise customers
• Self-motivated, strong problem-solving skills with good business acumen
• Database/SQL skills are a must
• Domain expertise in Mobility & Security is highly desirable