Customer Success Manager, YouTube Specialist

About the position

Zefr is the leading global technology company enabling responsible marketing in walled garden social environments. Zefr's solutions empower brands to manage their content adjacency on scaled platforms such as YouTube, Meta, TikTok, and Snap, in accordance with industry standard frameworks. Through its patented AI technology, Zefr offers brands and agencies more accurate and transparent solutions for social walled gardens. The company is headquartered in Los Angeles, California, with additional locations across the globe. We are hiring a Customer Success Manager to oversee the working relationships with Zefr clients across our measurement and targeting products. This person will work with the biggest and best companies in the business, guiding them in effectively utilizing Zefr technology and demonstrating Zefr's considerable value.

Responsibilities

• Assist clients with the implementation and integration of our products which may include training, troubleshooting and proactive follow up.
• Be the day-to-day contact for your partners, responsible for fielding incoming requests from them, proactively engaging them as well as building and expanding relationships.
• Provide strategic advice and assist in meeting primary KPIs on clients' advertising investment by working closely with them in a consultative role.
• Support customers through technical and strategic challenges while also expressing client needs to internal teams to improve the overall product experience.
• Proactively monitor campaign performance, identify optimization opportunities, and provide recommendations for improvement.
• Analyze client data to showcase value, create actionable solutions and lead initiatives to drive performance and reduce costs.
• Identify common customer challenges and partner with cross-functional internal team members to interpret business and product needs.
• Understand the full suite of Zefr products and services to identify and deliver on opportunities for additional Zefr-driven value.
• Work closely with Zefr's product team, relaying customer feedback and helping to improve our product suite.

Requirements

• 2+ years of experience running programmatic campaigns.
• Proficiency with ad serving tools such as Google Ads, DV360, Facebook Business Manager, or similar platforms.
• Proficiency in English is a must.
• A highly proactive, resourceful and motivated self-starter who takes the initiative to get things done.
• Excellent written and verbal communication, with the ability to adjust communication styles at all organization levels both internally as well as with clients.
• Strong organizational skills, with ability to effectively prioritize multiple tasks to meet deliverable deadlines.
• Strong analytical skills, including high level of comfort with Excel (experience with other analytics tools a plus), and comfort working on data-driven initiatives.
• Highly consultative; able to effectively communicate technical systems and/or challenges into simpler concepts to empower customers' comprehension.
• Strong ability to empathize with customers and understand their needs, both spoken and unspoken.
• Can work independently with time management skills that are both strong and flexible, to successfully support clients in-market, as well as internationally.

Benefits

• Flexible PTO
• Medical, dental, and vision insurance with FSA options
• Company-paid life insurance
• Paid parental leave
• 401(k) with company match
• Professional development opportunities
• 14 paid holidays off
• Hybrid work
• “Summer and Fall Fridays” (shorter work days on select Fridays during the summertime and fall)
• In-office lunches and lots of free food
• Optional in-person and virtual events (we like to celebrate!)