Customer Success Manager

About the position

In 2012, Lambda started with a crew of AI engineers publishing research at top machine-learning conferences. We began as an AI company built by AI engineers. That hasn't changed. Today, we're on a mission to be the world's top AI computing platform. We equip engineers with the tools to deploy AI that is fast, secure, affordable, and built to scale. Whether they need powerhouse GPU hardware on-site or the flexibility of cloud-based solutions, we've got the horsepower to make it happen. Lambda’s AI Cloud has been adopted by the world’s leading companies and research institutions including Anyscale, Rakuten, The AI Institute, and multiple enterprises with over a trillion dollars of market capitalization. Our goal is to make computation as effortless and ubiquitous as electricity. If you'd like to build the world's best deep learning cloud, join us.

Responsibilities

• Guide customers through the order process, serving as main customer advocate and POC throughout procurement, assembly, and handoff while being proactive about communicating any delays.
• Maintain detailed and continuous communication with customers, to ensure customer satisfaction, measured in CSAT and NPS surveys.
• Partner across internal teams and external customer stakeholders, to understand customer needs, deliver on objectives and maximize retention and growth within customer accounts.
• Work cross functionally to ensure any post order issues are resolved in a timely manner.

Requirements

• You have strong written and verbal skills, you have the ability to de-escalate any situation and speak transparently to customers.
• You are process oriented and have a strong desire to work collaboratively to not only maintain a process but seek to improve upon it.
• You have at least 2 years prior experience working in Customer Success or equivalent department.
• You are an active team player, self-starter, and multitasker who can quickly adjust priorities.
• You are proficient with G-Suite, Salesforce, and Slack.

Nice-to-haves

• Technical knowledge in manufacturing, Cloud, IT, Server, AI, ML or related fields.
• Knowledge of Monday, Front and Vitally.

Benefits

• Generous cash & equity compensation
• Health, dental, and vision coverage for you and your dependents
• Commuter/Work from home stipends for select roles
• 401k Plan with 2% company match (USA employees)
• Flexible Paid Time Off Plan that we all actually use