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Founded by a team of Facebook, Dropbox, and LinkedIn alumni in 2017, Forethought is on a mission to make every touchpoint between humans and organizations faster and more intelligent. Forethought is a leading Generative AI company providing customer service solutions that transform the customer experience. Our products enable seamless customer experiences by infusing human-centered AI at each stage of the customer support journey: resolving common cases instantly, predicting and prioritizing cases, and assisting agents with relevant knowledge-all from one AI platform. Forethought has raised over $90M+ in venture capital from top investors including NEA, Sound Ventures, and Operator Collective. The company launched and won at TechCrunch Disrupt in 2018, was featured in Forbes 30 Under 30, and was recently recognized by G2 as a 2024 High Performer and Mid-Market Leader in Customer Support, as well as being awarded Best Est. ROI, and Easiest to do Business With in Customer Support for 2025. We are tackling a $30B+ market opportunity, and we’re assembling a world-class team to help us get there. We’re searching for a Customer Success Manager who has a passion for solving problems and building meaningful relationships with our valued customers.
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