Customer Success Manager

$44,990 - $45,000/Yr

Answering Service Care - Margate, FL

Full-time - Mid Level

Margate, FL

Administrative and Support Services

About the position

The Customer Success Manager at Answering Service Care is responsible for leading client relationship management, focusing on proactive engagement and satisfaction within the Legal Industry. This role emphasizes nurturing client relationships, ensuring their needs are met, and driving overall client growth through effective communication and strategic planning.

Responsibilities

• Nurture and maintain client relationships in the Legal Industry, ensuring their needs are met and expectations are surpassed.
• Direct ownership of client accounts, with consistent proactive communication and updates, along with reactive client support as needed.
• Target KPI's in CSAT Client Satisfaction, NPS, and overall client growth of the Legal Industry.
• Work closely and collaborate with the Operations Manager to guarantee client satisfaction and calibrate on resolving any concerns or issues.
• Engage in strategic planning sessions to enhance service offerings and elevate client experiences.

Requirements

• Minimum of 5 years of experience in customer service, with a minimum of 2 years of experience in client relationship management.
• Bachelor's Degree in Business Management or related field.
• Excellent communication skills, with the ability to effectively manage relationships.
• Thrive in a fast-paced environment and tackle opportunities with strong problem-solving and decision-making skills.
• Ability to work independently, organize, and manage multiple tasks and priorities.
• Proficiency in Windows applications, Web applications, MS Office, Google Docs, and other modern business applications.
• Dependability and flexibility are key.

Nice-to-haves

• Approachable, engaging, and always ready to greet challenges with a smile.
• Genuinely care about people and are sensitive to diverse and challenging scenarios.

Benefits

• Dental insurance
• Employee assistance program
• Gym membership
• Paid time off
• Paid training
• Vision insurance