Customer Success Manager

About the position

As a Customer Success Manager (CSM) at Campfire, you will be responsible for developing and maintaining customer relationships that drive retention, loyalty, and account growth. You will serve as the primary point of contact for post-implementation customers, ensuring a smooth transition to active use and supporting them throughout their experience with our software products.

Responsibilities

• Manage customer information for assigned accounts, including business requirements, satisfaction levels, use cases, and key contacts.
• Drive post-launch customer satisfaction through regular meetings, addressing concerns, organizing user training sessions, and identifying opportunities to increase user engagement.
• Manage customer success, including renewals of subscription licenses and exploring opportunities for account growth.
• Collaborate with internal teams to ensure alignment with customer needs.
• Provide feedback to enhance the Campfire solution suite based on customer experiences and requirements.

Requirements

• Ability to work in a collaborative team environment while also being able to execute work independently.
• Ability to lead resolution for complex business and technical issues independently and with a team.
• Meet project timelines and deadlines while producing high-quality work.
• Ability to identify the big picture in all components of decision-making using the top-down thinking approach.
• Eagerness to learn and the ability to adapt to company culture.
• Establish and maintain effective working relationships with peers, project team members, and customers.
• Excellent verbal and written communication ability.
• Ability to work in a fast-paced, start-up environment.

Nice-to-haves

• Automotive industry knowledge preferred.

Benefits

• Remote work with the exception of 1 day a week in office time.