Customer Success Manager

About the position

With Earnix, insurers and banks offer their customers personalized value fully aligned with corporate business goals and objectives. Our solutions offer systemized, enterprise-wide value with ultra-fast ROI. Earnix has been innovating for insurers and banks since 2001 with offices in the Americas, Europe, Asia Pacific, and Israel. We are looking to hire a Customer Success Manager who will be responsible for maintaining and expanding relationships with a portfolio of customers in the US.

Responsibilities

• Be the customer advocate within the organization - operating as the lead point of contact for customer matters specific to your accounts.
• Represent the company at customer accounts and voice customers’ needs internally.
• Own shared responsibility for customer churn.
• Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes).
• Own responsibility on invoice payments, renewals, contractual changes.
• Collaborate with our sales team to achieve quotas while keeping our clients highly engaged.
• Identify up-sell opportunities and communicate them to the relevant business line owner.
• Facilitate and support up-sell processes.
• Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customers.
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Maintain all information of customer activity within the CRM platform.

Requirements

• 4 + years of previous proven experience as a Customer Success Manager in a Global SaaS software organization.
• CSM Experience with Enterprise customers.
• Ability to work in a multicultural environment.
• Knowledge and experience working in the financial services/Fintech industries – A Must.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Strong interpersonal skills, people person.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details.
• Willingness to travel extensively.
• Motivation, flexibility, proactiveness, ability to work independently and as a part of a team.
• B.Sc. Industrial Engineering or other relevant bachelor’s or Master’s degree.

Nice-to-haves

• Excellent communication skills -with customers and colleagues alike.
• Collaborating closely with colleagues across all company departments.
• Can do approach.
• Being resourceful and creative.

Benefits

• Competitive benefits with an all-for-one mentality.
• Opportunity to work in a successful, fast-moving, mission-driven company.
• Autonomy and growth opportunities.
• Collaboration with other creative and enthusiastic team members.