About the position
Playtech is seeking a US iGaming Customer Success Manager to join our Operation Team in the US. The Customer Success Manager will work with the Customer Success Management team. You will support the CSM team with a deep knowledge of the customers’ business model and product offering and develop strategies and plans to ensure that customers optimize Playtech products. The CSM will also establish and maintain close relationships with various departments across the global Playtech organization.
Responsibilities
- Possess knowledge of US iGaming industry landscape and competitors’ products and developments, as well as regulatory frameworks and compliance
- Support with day-to-day business operations to ensure PT content is released on schedule
- Gather, review, and analyze iGaming business and industry data, including KPI’s, billing, promotion, and other key metrics using data analytics tools
- Produce reports/slides to summarize the business performance
- Maintain documentation regarding various projects, process flows, and operations
- Serve as a liaison between business and other project stakeholders
- Present findings, recommendations, and project updates to various audiences
Requirements
- Proven experience as a Business Analyst or similar in a related role
- Strong analytical, problem-solving, and critical thinking skills
- Excellent communication skills and interpersonal abilities
- Proficiency in requirement-gathering techniques, creating reports, and documentation
- Ability to collaborate effectively with cross-functional teams
- Knowledge of relevant tools such as JIRA, Confluence, and Proficient in Microsoft Office
- BA in Business Administration or equivalent (BSc also acceptable)
- Must be knowledgeable and capable of working in a global organization
- 3+ Years US iGaming industry experience
