Customer Success Manager

About the position

Ogury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies, and publishers by focusing on targeting personas, not people. We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data, which is meticulously collected and crafted from millions of self-declared customer surveys, enriched with billions of impactful data points, and refined by AI. This results in audience insights and performance not available through any other AdTech platform. Founded in 2014, Ogury is a global organization with a diverse team of 500+ people across 17 countries. At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday. Together we're changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong.

Responsibilities

• Build and maintain strong, long-lasting relationships with our clients.
• Manage the full life cycle of a campaign from setup, activation and delivering post campaign presentations.
• Own the agency patch, serving as the first point of contact and line of defense for all campaigns, troubleshooting, etc.
• Be a knowledge expert in all things Ogury and the industry.
• Strategically counsel clients day-to-day; providing and developing effective and creative campaign recommendations with a clear understanding of their specific needs and objectives, KPIs and targets.
• Identifying opportunities for account growth and demonstrating effective collaboration with sales to increase account retention.
• Drive incremental revenue through high quality service driving Ogury products and services.
• Engage with clients and have a presence at industry events to further strengthen relationships and present yourself and Ogury as a thought leader in the space.
• Work cross-functionally and with a high touch level of collaboration and communication to deliver strong customer experience and results.
• Identify risk in campaign briefs and set up, mitigate the risks and ensure a successful resolution.
• Leverage Ogury's insight suits to provide clients with industry leading insights and learnings on briefs and campaigns.

Requirements

• Client facing experience, ideally within the digital advertising industry.
• Programmatic and mobile experience.
• Ability to deliver results in a dynamic and fast paced environment.
• Understand and have interest in analytics and data that feed back to relevant points of interest resulting in valuable commentary and storytelling.
• Strong working knowledge of Excel, PowerPoint, MS Office Suite, Google Suite.
• Exceptional presentation and communication skills.
• Keen attention to detail and an innate organization ability.
• A genuine desire to achieve and grow your agency patch.
• Experience in the Midwest / Central markets.

Benefits

• Annual variable compensation dependent upon relevant experience and location.