About the position
Bynder is seeking a motivated individual who is eager to help customers get the most value possible from their Bynder Platform. As a Customer Success Manager, you have a strong background in advising and guiding clients in using cloud-based technology platforms. You will be responsible for establishing and maintaining strong relationships, driving adoption, retention and growth with Bynder’s diverse set of clients.
Responsibilities
- Work with customers to ensure adoption, retention, expansion, advocacy and overall success
- Establish strong trusted advisor relationships with key customer stakeholders, ensure that customers employ DAM best practices, are leveraging Bynder effectively and that their Bynder platform is optimized for maximum value
- Strive to increase product adoption, retention and overall customer satisfaction
- Continuously probe to uncover account needs, growth and upsell potential
- Develop and execute on account / success plans
- Regularly engage customers on strategic and operational reviews to evaluate needs and strategic direction
- Present the product roadmap to customers and ensure they are kept up-to-date on new features and enhancements most relevant to them
- Act as a liaison between the customer and the Product team to represent the customer’s feedback in strategic and product direction
- Continuously find ways to optimize our internal processes to work most efficiently and at scale as our customer base grows
Requirements
- 5+ years in a customer-facing role, ideally Customer Success or Account Management
- Demonstrated history of increasing client satisfaction, adoption, retention and advocacy
- Ability to develop strong client relationships, manage expectations, and critically problem-solve
- Ability to present, communicate, and work effectively with other internal teams
- Outstanding probing and listening skills
- Strong analytical skills and use of data to help drive adoption, find opportunities and risks
- Excellent organizational, prioritization, and time management skills
Nice-to-haves
- Experience with other DAM technologies
- Experience with Salesforce and Catalyst
Benefits
- Fun, casual work environment
- Flexible vacation policy
- 100% Company-paid medical, dental, vision, and life coverage for you and your family
- 401(k) - dollar for dollar match up to 6%
- Commuter benefits
- Referral bonus plans
- Fully stocked kitchen
- Room to advance in a high-growth tech company
- Competitive compensation
