Customer Success Manager

About the position

Placer.ai is looking for a talented Customer Success Manager with a focus on Commercial Real Estate who will manage a book of customer business. The Customer Success team serves as subject matter experts, trusted advisors, and advocates to Placer.ai's customers. You will drive the continued success of our customers while helping to build a world-class Customer Success function. You will engage with accounts managing customers' needs, ensuring product adoption and revenue retention.

Responsibilities

• Own onboarding, nurturing, retention, up-selling and ongoing success for all customers
• Refine the customer journey, design listening points and define/refine the segmentation of customer base to ensure highly efficient alignment of resources
• Engage actively in client discussions to position the value of our solution
• Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap

Requirements

• Bachelor's degree
• History working at a within commercial real estate
• Deep understanding of the Customer Success function
• Industry experience as referenced in the Summary section is required
• Incredible precision, attention to detail, and organization skills
• 5+ years of Customer Success experience
• Demonstrated experience in presenting complex data in understandable ways to address customers business questions
• Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly
• Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization
• Experience working with cross-functional teams and projects
• Aptitude for being organized with flexibility to deliver results in a fast-paced environment

Nice-to-haves

• Proven ability to leverage business intelligence and analytics tools to perform analyses and measure the impacts of your initiatives on key metrics such as activation, adoption and retention.

Benefits

• Competitive salary
• Excellent benefits
• Fully remote
• Medical, dental and vision coverage
• Flexible time off
• 401K
• Equity awards for certain roles