Customer Success Manager

About the position

CyberSheath Services International LLC is a rapidly growing Managed Services Provider primarily focused on providing CMMC Compliance and Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expanding our staff due to our growth and are looking to add a Customer Success Manager to our team! CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don’t improve and, in fact, may weaken an organization’s security posture. Our professionals advise clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security. Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. Confident, ‘doers’ who ‘get the job done’ and strive to ‘do the right thing, even when no-one is looking’ are the types of candidates who strive in our culture. Additionally, our most successful team members are self-starters and willing to put on many hats to succeed. CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory.

Responsibilities

• Act as the single point of accountability for a portfolio of managed service customers.
• Manage the execution of onboarding, corrective action plans, technology rollouts, environment builds, and other technical projects.
• Use existing playbooks to manage project workflows, but also refine and scale them as you identify improvements.
• Identify issues early, propose mitigation paths, and escalate with clarity.
• Create meaningful relationships across customer orgs (technical, operational, and executive).
• Conduct structured quarterly business reviews, track KPIs, and clearly communicate outcomes, progress, and risks.
• Use internal dashboards and available data to guide your priorities.
• Monitor health indicators and expand account value by identifying upsell opportunities and ensuring contract renewals.
• Hold internal teams accountable to deadlines and standards.

Requirements

• Strong business acumen and understanding of the intersection between compliance, cybersecurity, and IT.
• Ability to think like a general manager of accounts and drive results through internal execution.
• Structured thinking and disciplined work habits.
• Proactive communication skills and ability to address risks early.

Nice-to-haves

• Experience in a customer-facing role within the cybersecurity or compliance industry.
• Familiarity with managed services and technical project management.

Benefits

• Remote work environment.
• Access to a complete set of tools and data.
• Opportunity to work in a high-performance culture.