Customer Success Onboarding Specialist

About the position

At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

Responsibilities

• Own customer relationships during initial onboarding phase for new key accounts (i.e. account activation and transition, adoption and product utilization, relationship building, delivery of product and service value)
• Handle long-term support requests for training and coaching for all key accounts (post onboarding)
• Effectively communicate client information, trends, and feedback across teams (sales, marketing, engineering, and tech support)
• Develop, prepare, and nurture our Pros for advocacy
• Identify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience
• Organize details, timelines, and action to drive efficiency
• Improve our Pros opportunities by leveraging qualitative and quantitative analysis
• Troubleshoot technical issues, have deep product knowledge, and think outside the box for solutions

Requirements

• 1-3+ years experience in full-time customer success, implementation or sales
• Bachelor's degree or equivalent experience in a related field
• Proven success in developing relationships with new customers and exceeding success metrics

Nice-to-haves

• Bilingual preferred (English/Spanish)
• Proven success in working with cross-functional teams and building strong relationships internally and externally
• Established credibility with service professionals in HVAC, plumbing, electrical, carpet cleaning, and/or maid specialties

Benefits

• Generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from