Customer Success Operations Specialist

About the position

At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $380M in funding and strategic partnerships with industry giants such as Amazon, General Motors, Volvo, and CarMax, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence. This role is on site 5 days a week in our NJ HQ. The Customer Success Operations Specialist will play a crucial role in enhancing operational efficiency and ensuring a seamless customer experience. This role requires a blend of technical proficiency, process optimization, and customer engagement—helping to manage support escalations, assist dealers, and refine CS workflows. You will work closely with Customer Success Managers (CSMs), Support, and Product teams to ensure swift resolution of issues while maintaining strong data integrity and process automation.

Responsibilities

• Act as a key liaison for support escalations, proactively reaching out to dealers, troubleshooting issues, and ensuring fast resolution in collaboration with the Support and Product teams.
• Assist in refining Customer Success workflows, including renewals, onboarding, and account management, to drive efficiency and scalability.
• Help maintain and optimize Customer Success tools (Salesforce, Gainsight, Zendesk, etc.), ensuring accurate data tracking and process automation.
• Contact dealers directly to provide technical guidance, gather feedback, and facilitate issue resolution.
• Work with Sales, Product, and Support teams to ensure smooth handoffs and alignment on customer needs.
• Assist in creating internal resources, playbooks, and training materials to enhance operational efficiency within the CS team.

Requirements

• 2+ years of experience in Customer Success Operations, Technical Support, or Revenue Operations.
• Strong technical aptitude with experience troubleshooting software/hardware-related issues.
• Experience with CRM and CS tools such as Salesforce, Gainsight, ChurnZero, or similar platforms.
• Ability to manage escalations and communicate effectively with dealers and internal teams.
• Strong problem-solving skills with a process-oriented mindset.
• Excellent communication and collaboration skills to work across multiple teams.
• Experience in SaaS, automotive, or technology industries is a plus.

Benefits

• Competitive Medical, Dental, Vision.
• Company 401k Match.
• 20 PTO days, Company paid holidays.
• Career growth as we scale across the US.