Customer Success - Renewal Specialist

About the position

At Eptura, we're not just another tech company; we're a global powerhouse revolutionizing the workplace. Our innovative worktech solutions digitally connect people, workplaces, and assets in a unified platform, empowering 25 million users across 115 countries to thrive and succeed. Joining Eptura means being part of a dynamic and forward-thinking team trusted by some of the world's most renowned companies, including 45% of Fortune 500 brands. We are on a mission to shape the future of work, and we want passionate, driven individuals like you to help us create a better, more connected world. If you're excited about making a real impact and being at the forefront of workplace innovation, Eptura is the place for you! As a Renewal Specialist at Eptura, you will be the driving force behind ensuring timely renewals from our customers and channel partners. You will collaborate directly with the Customer Success and Account Management teams, providing timely quotes to customers, and ensuring PO delivery and contract signatures when required.

Responsibilities

• Manage Renewal Pipeline: Oversee the entire renewal lifecycle, including tracking opportunities, preparing and delivering proposals and quotes, and conducting negotiations.
• Collaborate with Stakeholders: Work with internal stakeholders across the organization to ensure successful renewals.
• Build Strong Relationships: Develop and maintain strong customer relationships, thoroughly understanding customer needs and objections to determine appropriate solutions.
• Direct Customer Contact: Engage with customers directly to prepare, deliver, and close renewals and reinstate deals.
• Process Optimization: Follow best practices for all internal processes, including managing opportunity workflow, data quality and accuracy, CRM hygiene, quotes, and forecasting.
• Knowledge Sharing: Develop and maintain knowledge of Eptura solutions and share insights on customer needs with other departments, including Product Development and Engineering.

Requirements

• 1-3 years in a direct customer-facing role, with 1+ years of renewal experience highly preferred.
• Excellent active listening skills, with strong written and verbal communication abilities.
• High level of empathy for customers, understanding their needs and challenges.
• Ability to follow processes while proactively suggesting enhancements to workflows.
• Confidently interface with a wide array of customers.
• Strong understanding of SaaS-based business practices related to sales and customer success.
• Metric-driven, with the ability to manage a high volume of accounts and achieve goals.

Benefits

• Health, Dental, Vision & Pet Insurance
• Dependent, Spousal and Domestic Partner coverage available
• Up to $1000 Company HSA Contribution
• Medical, Dependent Care and Limited FSA Accounts
• Income Protection and Replacement - 100% Company Paid
• Short Term Disability
• Long Term Disability
• Life Insurance
• Employee Assistance Program
• Flexible PTO
• 401K with company match