Customer Success Specialist - AWS End User Computing

About the position

Would you like to be part of a team focused on helping customers realize new value by migrating their enterprise infrastructure and applications to AWS? AWS is seeking a Customer Solutions Manager (CSM) to help grow customer adoption of our End User Computing (EUC) on AWS services and solutions. The CSM role owns our customers' journey throughout the adoption cycle and move into a scaled production environment, and ensures we are continuing to provide value as we increase retention and help the customer's adoption of End User Computing services across personas and use cases. A primary focus for a CSM is serving as the cloud change agent for our customers, guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey, bringing structure, programmatic discipline and thought leadership to drive forward migration velocity and digital transformation/ modernization. As an AWS CSM you will serve as the customer's cloud journey coach and voice of customer within AWS, evangelizing customer needs to AWS leadership, account teams, service and engineering teams. You leverage your communication, program management, technical, operations, and transformation acumen to understand and work backward from your customer's strategic goals, translating them into an executable plan, and delivering successful customer outcomes on AWS.

Responsibilities

• CSMs are measured on customer's success of cloud adoption including EUC workloads migrated to AWS, new EUC customer solutions built on AWS, and helping the customer achieve deployment milestones.
• Customer engagement effectiveness, including writing effective briefing documents and establishing key relationships with stakeholders to drive migrations at scale.
• Establishing and managing an outcome-driven adoption plan to realize customer's account vision and strategy while reporting on customer maturity and adoption progress.
• You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major EUC workload migrations.
• You will translate strategic initiatives in the account plan into executable actions to achieve our customers' key milestones.
• You will manage cadence by leading the reporting and tracking functions along the way.

Requirements

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
• 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience.
• Bachelor's degree in science, technology, engineering, math, business or equivalent.
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.

Nice-to-haves

• PMP certification, or SCRUM/Agile, SAFe certification.
• Experience implementing cloud services including migrations and modernization projects or similar.
• Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies.
• Experience in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs.

Benefits

• Flexible working culture.
• Diverse and inclusive workplace.
• Mentorship and career growth opportunities.
• Employee-led affinity groups fostering a culture of inclusion.