Customer Success Specialist

About the position

Richtech Robotics is a leading provider of cutting-edge robotic solutions designed to enhance operational efficiency and customer experience across various industries. We are passionate about technology and innovation, and our mission is to help businesses seamlessly integrate robotics into their operations. We are seeking a dynamic and tech-savvy Robotics Customer Success Specialist to ensure the successful deployment of our robotic solutions at customer sites. In this role, you will be responsible for traveling to customer locations, overseeing installations, and ensuring that customers understand how to effectively integrate and utilize our robots. Your goal is to ensure that our customers maximize the benefits of our technology while providing outstanding support and guidance.

Responsibilities

• Travel extensively to customer sites for on-site installations and training.
• Guide customers through the setup, configuration, and integration of robotic solutions within their operations.
• Educate customer teams on how to use the robots effectively, including troubleshooting, maintenance, and optimization.
• Communicate the value and benefits of robotic automation to customers and address any concerns they may have.
• Proactively identify potential issues and work collaboratively with internal teams to resolve them.
• Gather customer feedback and insights to drive product improvements and enhance the overall user experience.
• Serve as the primary point of contact for customer success, providing ongoing support and relationship management.
• Additional office tasks as requested including heavy lifting and technical requests.

Requirements

• Strong passion for technology, robotics, and automation.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Experience in customer success, technical support, field service, or a related role is preferred.
• Ability to travel extensively, sometimes on short notice, to support customer deployments.
• Problem-solving mindset with a proactive and customer-focused approach.
• Ability to work independently and adapt to different customer environments.
• Technical aptitude and willingness to learn new systems and technologies.

Benefits

• Opportunity to work with cutting-edge robotics technology.
• A dynamic and fast-growing company where your contributions make a direct impact.
• Travel and engage with diverse businesses, helping them revolutionize their operations with automation.
• Competitive salary, benefits, and professional growth opportunities.