Customer Success Specialist

About the position

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals - from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.

Responsibilities

• Serve as a primary point of contact for clients and internal teams, ensuring client needs are met and expectations exceeded.
• Drive client satisfaction, retention, and advocacy through effective communication.
• Nurture client relationships via calls and emails.
• Provide guidance to clients reactively and proactively, supporting their needs and business requirements.
• Address client concerns and resolve issues efficiently.
• Collaborate on projects with internal teams to deliver positive client outcomes.
• Work with Account Executives to deliver Revenue and New Orders through quoting and communication.
• Focus on Accounts receivable, customer support, Renewals, and services to ensure timely receivables.
• Maintain customer heat map, org map, priorities, and detailed SFDC optimization.
• Manage customer activities and internal teams to execute operating plans.
• Participate in organizational design work to assess program strengths and identify areas for improvement.
• Collaborate with support teams and corporate staff regarding operational support and client experience.
• Own internal communication with all stakeholders to ensure effective client communications.
• Ensure curriculum and interventions are aligned.
• Manage programmatic schedule and services for client progression.
• Identify and implement best practices to increase operational effectiveness.
• Facilitate team and interdepartmental training and meetings.
• Produce reports of program status throughout the client's life cycle.

Requirements

• Minimum of 3 years of experience in a professional setting.
• Experience in MSFT Excel, Word, PowerPoint, and CRM tools (preferably Salesforce).
• Strong problem-solving abilities and adaptability.
• Proactive and self-motivated mindset with a passion for delivering an exceptional client experience.
• Proficiency in virtual communication tools such as MSFT Teams or Zoom.
• Strong relational skills to communicate positively with diverse backgrounds.
• Background with operational effectiveness, including navigating ambiguity and budgeting.
• Ability to multi-task and work in a fast-paced environment.

Nice-to-haves

• Experience identifying, innovating, and implementing best practice techniques.
• Strong communication skills that create positive impact and engagement.
• Detail-oriented with the ability to identify potential issues and recommend resolutions.