Customer Success Specialist

About the position

Cargomatic is seeking a Customer Success Specialist to join our team. You will collaborate with teams across the Cargomatic network to ensure all shipment operations are running smoothly. The ideal candidate will demonstrate exceptional skills in time management, organization, attention to detail, communication, and customer service. The right candidate will be comfortable in an 'all hands on deck' team environment, is a creative and analytical problem solver, and can thrive in a fast-paced, start-up culture.

Responsibilities

• Engage with our most complex customers daily as the main point of contact for our company, providing timely responses and owning all communication through email, phone, and reporting
• Perform day-to-day operations for enterprise customers along with other duties as assigned
• Collaborate cross functionally with internal stakeholders and leaders (Sales, Account Management, Carrier Operations) to enhance customer experience and ensure metrics are met to customer expectation
• Own the improvements and upkeep of your weekly account data metrics and other key SLAs set forth by the Customer Success Manager
• Identify and implement opportunities for new products, processes, and initiatives to support the growth and engagement of our customers
• Build and champion processes and SOPs to transfer daily tasks to our offshore support staff

Requirements

• Bachelor's degree highly preferred
• 3-5 years of experience in the transportation/logistics space
• Great communication skills and ability to think on your feet
• Demonstrable skills in customer support and satisfaction
• Ability to learn and adapt quickly to new concepts and technology
• Intermediate to advanced working knowledge of Microsoft Excel
• Strong written and oral communication skills
• Exceptional problem solving and analytical skills
• Comfort with ambiguity and rapidly shifting priorities
• Ability to work with a sense of urgency and prioritize daily tasks

Benefits

• Competitive pay
• Great medical, dental, and vision insurance options
• Flexible paid time off (PTO)
• Work in a high-growth company redefining logistics and supply chain