Customer Success Specialist

About the position

Responsible for residential sales and account management; achieves residential sales targets and supports exceptional customer experiences. Maintains strong knowledge of company products, plans, promotions and features.

Responsibilities

• Achieves residential sales targets through new customer acquisition, upgrades, and retention efforts.
• Consults with customers to provide the best solutions for their needs and meets sales objectives.
• Maintains strong knowledge of Company products, accessories, plans, promotions, and features.
• Processes service requests and opens customer accounts, maintains customer records, updating account information, enters service requests in databases, i.e., ANPI, LIDB, records and processes information for trouble tickets.
• Stays current on competitive offers and provides market information to supervisor.
• Maintains an up-to-date understanding of industry trends and technical developments through training and self-development.
• Queries and updates account information in supporting software.
• Performs general duties such as processing payments, answering calls, greeting and assisting customers.
• Completes all aspects of opening and closing the store in accordance with procedures.
• Attends Company sponsored events such as fairs, parades, etc.
• Supports Company through personal use of products and services and proactively promoting it within the community.
• Other duties as assigned

Requirements

• High School Diploma.
• Ability to hold a valid Wyoming or Idaho Driver's License.