About the position
At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace. We take pride in helping tens of thousands of customers around the globe succeed with Apple. Jamf offers remote, in-office, and hybrid roles. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. The Customer Success Specialist (CSS) is responsible for the training of customers related to the onboarding and adoption of Jamf products and related technologies. The CSS is responsible for helping Jamf's customers find value in the products they have purchased, with the goal of customer retention. This role requires an understanding of Jamf products, customer environments, and common technical workflows. The ability to make decisions around the best onboarding strategy for customers and own the customer onboarding journey. The role is expected to train and enable Jamf's customers to help achieve their goals.
Responsibilities
- Assists customers in the adoption of Jamf's products
- Works with customers via web conference and email to understand critical goals, challenges, and key outcomes for the Jamf Portfolio in their organization
- Creates a plan with customers to achieve their end goals ensuring success with Apple and Jamf
- Ensures customers minimize time to value with the Jamf products they have purchased by providing thorough service and training
- Onboards customers by providing training to ensure implementation and adoption of Jamf products is successful
- Identifies and facilitates opportunities for customer growth and engagement with Jamf
- Works cross departmentally providing customer feedback to other departments to improve the whole product experience
- Understands and promotes the value of Jamf products and services to customers
- Other duties and special projects as assigned
Requirements
- Minimum of 2 years proven ability to communicate technical topics to both technical and non-technical audiences (Required)
- Minimum of 2 years experience with customer interaction in an online or email setting (Required)
- Minimum of 1 year experience successfully supporting enterprise technology in production environments (Required)
- Working knowledge of macOS and iOS (Required)
- High School Diploma / GED Equivalent (Required)
Nice-to-haves
- Minimum of 1 year experience in a Customer Service role (Preferred)
- Minimum of 1 year experience using SalesForce.com (or alternative CRM platform)(Preferred)
- 4 Year / bachelor's degree (Preferred)
- Jamf's Tech and Admin level certifications (Preferred)
Benefits
- Named a 2024 Best Companies to Work For by U.S. News
- Named a 2024 Newsweek America's Greatest Workplaces for Parents & Families
- Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
- Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine
- 90% employee retention rate
- Volunteer time off to support and give back to communities
- Empowerment to make an impact
- Focus on inclusion and social responsibility
