Customer Success Specialist

About the position

Our Customer Success Specialists are customer-focused professionals who focus on helping our clients manage the day-to-day aspects of their program. This is an excellent opportunity for a motivated, self-starter to learn how to foster strong client relationships through clear, timely communication and keen attention to detail-and ultimately have a defined growth path the organization. Please note - this is a hybrid role. Our Hybrid working requires presence onsite in office at least two times per week.

Responsibilities

• Establish a trusted advisory relationship with customers to ensure overall satisfaction with our Products and Services.
• Partner with key customers; handling their ongoing inbound requests and reaching out to them proactively with any relevant updates.
• Collaborate with the Customer Success Associate to build client relationships, learn about their businesses, and drive value based on our customers' defined business objectives and culture needs.
• Collaborate with the customer Program Manager to resolve any open issues/actions which arise during the normal course of business.
• Partner with Customer Success Associate to identify new opportunities within your customer base, create and implement a plan to bring opportunities to fruition where applicable and to present as needed to individuals or large groups of stakeholders, external and internal.
• Partner with Customer Success Associate on regular reporting on customer specific activities.

Requirements

• 1+ years' experience in a customer facing role.
• College Degree or equivalent work experience.
• Experience working with data and generating/analyzing reports.
• Familiarity with SalesForce.com, and Microsoft Office.
• Experience presenting to clients and internal stakeholders.
• Strong oral and written communication skills required to document and communicate with internal and external resources.

Nice-to-haves

• Strong organizational skills with attention to detail required to ensure accuracy and effective execution.