Customer Success Strategist

About the position

Join Hearst Connecticut Media Group to help deliver impactful media campaigns for our customers, leveraging our rich history, extensive audience reach, best-in-class advertising solutions, and the power of cutting-edge AI tools! At Hearst Connecticut Media Group we are driven by a commitment to inform, inspire, and provoke—boldly and authentically. Our employees are encouraged to be relentless, fearless, and startlingly original as they tell stories that shape our community and beyond. We nurture a culture of continuous learning, innovation, and integrity, empowering our team to push boundaries and grow professionally. Together, we build a legacy of excellence, where every contribution helps shape the story of one of the most celebrated media organizations in the world. Role Overview: Hearst Newspapers is searching for a dynamic Customer Success Strategist to support our digital advertising teams. You will be responsible for building and maintaining strong customer relationships, ensuring client satisfaction, and driving retention and revenue growth. This role involves managing digital media campaigns, providing in-depth performance analysis, and offering strategic recommendations to improve customer outcomes. You will work closely with sales teams and internal departments to meet and exceed customer expectations, ensuring customers realize maximum value from the company's digital marketing solutions.

Responsibilities

• Act as the primary point of contact for customers throughout the entire lifecycle, from onboarding to ongoing relationship management.
• Analyze KPIs and campaign data to identify strengths, weaknesses, and areas for optimization.
• Develop and nurture long-term client relationships, with a focus on increasing retention and growing revenue.
• Become an expert on our digital and print products/services.
• Provide proactive customer support, addressing any concerns or issues that arise and ensuring timely resolution.
• Recommend new products and promotional opportunities to current clients and handle objections efficiently.
• Join forces with sales teams to develop upsell opportunities and drive incremental revenue growth.
• Lead internal teams in the execution of client campaigns, ensuring successful delivery of services and meeting client expectations.
• Manage client pipeline and monthly revenue forecast in Salesforce.com.
• Create and deliver customized performance reports on digital media campaigns, providing actionable insights and recommendations.
• Utilize our AI-powered software to enhance every stage of the sales cycle, from prospecting and planning to presenting and closing deals.

Requirements

• BA/BS degree in Advertising, Marketing, or Communications a plus or equivalent experience.
• 2 years of business-to-business outside sales in advertising or media, with a proven success in new business acquisition and exceeding revenue goals.
• Superior presentation, interpersonal, and communication skills.
• Technically savvy with experience in Google Analytics, Excel, Word and CRM systems (Salesforce preferred).
• Goal-oriented, competitive, analytical and forward-thinking with strong business and financial acumen.

Benefits

• Medical, Dental, and Vision coverage to keep you and your family healthy.
• Competitive retirement plan with matching program in most markets.
• Ample time off, including holidays and vacation.
• Paid parental leave for new parents.
• Monthly child & dependent care reimbursement.
• Mental wellness benefits.
• Inclusive healthcare designed for every individual's unique needs.
• Fertility coverage & menopause support.
• Pet wellness reimbursement & Rover credits.