Customer Success Summer Internship

Moody's - New York, NY

Full-time - Intern

New York, NY

Administrative and Support Services

About the position

The Customer Success Management internship at Moody's offers students a unique opportunity to gain hands-on experience in customer success strategies and operations. Interns will support the Customer Success Management and Digital Engagement teams, contributing to customer satisfaction and retention efforts while enhancing their professional skills in a collaborative environment.

Responsibilities

• Gain hands-on experience in customer success strategies and operations.
• Contribute to improving customer satisfaction and retention rates.
• Assist in onboarding new clients, ensuring a smooth transition and setup.
• Help manage customer inquiries and issues, coordinating with the relevant teams.
• Support the Customer Success team in creating and updating customer success plans and documentation.
• Contribute to the analysis of customer data to identify trends, opportunities and areas for improvement.
• Support the team in developing and implementing strategies for customer retention and expansion.
• Participate in the development and delivery of customer training (events, webinars, or workshops) and educational materials.
• Support the implementation of our Digital Customer Success strategy through personalized customer engagement at scale and other digital-led motions.

Requirements

• Currently pursuing a degree in Business Administration, Finance, Marketing, Data Analytics, or a related field.
• Strong analytical skills with the ability to interpret data and generate insights.
• Excellent verbal/written communication and presentation skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to work both independently and within a team environment, with focus and high attention to detail.

Nice-to-haves

• Familiarity with customer relationship management systems (e.g., Salesforce, Gainsight) is a plus, but not required.

Benefits

• Networking opportunities with professionals in the field.
• Mentorship from Moody's professionals.
• Participation in leadership speaker series and volunteering events.
• Real-world experience in Customer Success, Operations, and data analysis.