Customer Success Team - Dual Role (Training Specialist and IT Support) (Houston, TX)

About the position

We are seeking a skilled and motivated professional to join our team in a dual role as a Corporate Training Specialist and Division IT Support Associate with frequent travel across the U.S. In this role, you will deliver training on Microsoft 365, Azure, Power Apps, Power Automate, and Office products, while also providing IT support to division offices, collaborating on special IS projects, and resolving technical issues. You will design and deliver training sessions to enhance employee productivity, develop training materials, and ensure effective use of Microsoft technologies.

Responsibilities

• Develop and deliver training on Microsoft 365, Azure, Power Apps, Power Automate, and Office products.
• Provide hands-on training and 1:1 support to employees on Microsoft technologies.
• Design and create customized training materials based on user feedback and business requirements.
• Manage training schedules, group sessions, and individual training requests.
• Provide training on in-house built applications and learn new apps as they are developed.
• Provide IT support to division technicians and IT managers, troubleshooting hardware and software issues.
• Collaborate with internal IT teams to resolve complex technical issues and manage IT infrastructure projects.
• Maintain and update documentation of IT policies, procedures, and user guides.
• Collaborate with vendors and external partners to resolve technical issues or implement new IT solutions.
• Ensure the effective use of Microsoft Teams and other tools to optimize productivity and collaboration.
• Stay up-to-date with the latest trends and innovations in IT and Microsoft technologies to continuously improve training content and technical support.
• Assist with the rollout of new IT tools and support division teams during transitions.

Requirements

• Bachelor's degree in Computer Information Systems or related field.
• 5+ years of relevant experience in IT support and training.
• Willingness to travel approximately 60%.
• Microsoft Certified Trainer credentials and familiarity with the oil and gas industry are a plus.