Customer Support & Sales Mgr (H/F)

Safran • Sarasota, FL

418d

About The Position

The Customer Support and Sales Manager at Safran Electrical & Power is responsible for enhancing customer satisfaction and driving sales growth within the Power and Ventilation divisions. This role integrates customer support and sales development into a cohesive team, focusing on maximizing business opportunities, negotiating contracts, and ensuring a high level of service to customers. The position requires a proactive approach to customer relations and sales forecasting, with a significant emphasis on maintaining and developing customer relationships.

Requirements

• Bachelor's Degree in Business, Engineering, Sales & Marketing, or a related field with 5 years of relevant experience, or 10 years of experience in Customer and/or Sales in a similar industry.
• Experience in the aerospace and airline industry.
• Experience in OE or MRO and aftermarket activities.
• Ability to travel domestically and internationally (50%+).

Nice To Haves

• Strong negotiation skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Proficiency in CRM software.

Responsibilities

• Serve as the main point of contact for customers, ensuring their satisfaction.
• Achieve sales budget and forecast for Power and Ventilation divisions.
• Negotiate contracts and proposals with customers.
• Report to management on customer support and sales activities.
• Manage the customer base in the designated zone to maximize business opportunities.
• Develop relationships with key individuals within customer organizations.
• Propose recovery plans for customer satisfaction issues.
• Liaise with internal departments to resolve customer issues promptly.
• Maintain a structured communication and visit schedule with customers.
• Participate in the annual Sales Forecast for the territory.
• Sell all MRO capabilities effectively.
• Monitor fleet evolution to identify sales opportunities.
• Prepare and negotiate ad-hoc offers and contracts with customers.
• Generate market information to support future sales planning.
• Propose strategic product and service developments for sales growth.
• Provide customers with Initial Provisioning recommendations and secure related sales.
• Engage in technical discussions with customers.
• Manage customer visits and satisfaction reports.
• Follow up on overdue customer actions.

Benefits

• Competitive salary and performance bonuses.
• Health insurance coverage.
• 401k retirement plan with company matching.
• Paid time off and holidays.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transportation Equipment Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 10,001+ employees