About the position
The Customer Zone Technician II position at Citizens Telecom Services involves performing essential tasks related to service order and repair activities associated with both sealed and unsealed network facilities, including copper and fiber connections. This role is critical in ensuring the installation and maintenance of voice, data, and ancillary equipment, as well as network services. The technician will be responsible for installing, maintaining, rearranging, repairing, and removing cables, terminals, and other associated apparatus in both outside and inside plant networks. The position requires a hands-on approach to troubleshooting and resolving issues that may arise in network services, ensuring that all installations meet the required specifications and standards. In this role, the technician will interface directly with customers to analyze installation and repair issues, responding to inquiries and providing follow-up as necessary. The technician will also interpret schematic work order drawings to determine job specifications and installation needs, ordering or obtaining the required equipment as needed. Utilizing various test equipment to analyze equipment troubles, the technician will take appropriate maintenance actions to ensure service continuity. The position may also require the operation of standard and aerial lift vehicles, as well as the use of various manual, hydraulic, pneumatic, electric, electronic, gasoline, propane, and power-actuated tools and equipment. The technician must be prepared to perform additional duties and tasks as required by the company, demonstrating flexibility and a commitment to service excellence. This role is essential for maintaining the integrity of the telecommunications network and ensuring customer satisfaction through effective service delivery.
Responsibilities
- Installs, removes, rearranges, programs, tests, troubleshoots and maintains voice, data and ancillary equipment and network services.
- Installs, maintains and repairs outside and inside plant equipment/facilities and inside wire.
- Locates cable and associated equipment faults, effects repair and restores service outages.
- Performs cable pair recovery activity.
- Interfaces with customers to analyze installation and repair issues, responding to inquiries and providing follow-up.
- Interprets schematic work order drawings to determine job specifications and installation needs.
- Orders and/or obtains required equipment for installations and repairs.
- Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action.
- Operates standard and aerial lift vehicles and various tools and equipment as needed.
- May be required to perform additional duties and tasks as required by the Company.
Requirements
- Ability to identify and distinguish audible tones/levels and colors.
- Ability to work in confined areas.
- Ability to lift and carry toolboxes, drop wire, parts containers, and installation loads.
- Ability to climb poles/ladders and set up and take down ladders.
- Ability to communicate naturally and pleasantly over the telephone and/or in person.
- Requires alertness and attention to detail, with the ability to work under stress.
- A valid driver's license and ability to meet medical and driver certification requirements as established by the DOT Federal Highway Safety Act.
- Ability to read and interpret architectural and electrical wiring diagrams.
- Ability to operate test equipment such as VOM and test sets.
- Must be available to work tours as scheduled including weekdays, nights, weekends, holidays, and for callouts and/or overtime as required.
- One year experience in one or a combination of: Equipment Installer, Cable Splicer, Lineworker, Customer Zone Technician I, Customer Zone Technician II, Fiber Network Field Technician.
Nice-to-haves
- Desire a degree in electronics technology, including successful completion of digital logic, electronic communications, and microprocessor fundamentals from an accredited or recognized educational institution.
