About the position
At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you.
Responsibilities
- Partner with the GTM Onboarding team to re-imagine onboarding for CX teams.
- Develop and deliver comprehensive training programs for Customer Success and Global Support teams.
- Create engaging training materials, including presentations, e-learning modules, and documentation.
- Schedule and lead live onboarding workshops and certifications for new hires.
- Administer and grade assignments and certification assessments promptly.
- Manage the end-to-end logistics for the onboarding program.
- Maintain and update training materials built for the CX team.
- Redesign or create new content in collaboration with SMEs.
- Track key KPIs to measure the effectiveness and impact of programs.
- Work closely with the Enablement & Productivity team to integrate the latest enablement content.
Requirements
- 5+ years combined experience in Sales/ GTM Enablement, Customer Success and/ or GTM readiness.
- Subject matter expertise in sales processes, tools, methodologies, and techniques.
- Strong communication, facilitation and influence skills.
- Exceptional relationship management skills with senior stakeholders.
- Strong collaboration and problem-solving skills.
- Confidence when presenting in front of large groups.
- Proven track record of producing and hosting enablement events.
- Flexibility and ability to pivot to new demands with a high sense of urgency.
- Demonstrated leadership in delivering results with large-scale, cross-functional teams.
- Experience working with Learning Management Systems and other related systems and processes.
- Ability to conduct analyses, translate results to digestible communications.
- Light travel required.
- Business fluent English; additional languages are an advantage.
Benefits
- Competitive compensation that may include equity.
- Retirement and Employee Stock Purchase Plans.
- Flexible paid time off.
- Comprehensive benefit plans covering medical, dental, vision, life, and disability.
- Family services that include fertility benefits and equal paid parental leave.
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.
- A curated in-office employee experience, designed to foster community, team connections, and innovation.
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching.
- Employee Resource Groups that provide supportive communities within Braze.
- Collaborative, transparent, and fun culture recognized as a Great Place to Work.
