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American Equity - West Des Moines, IA
posted 17 days ago
The Customer Experience (CX) Strategist is an expert in the customer experience journey from end-to-end, working diligently to analyze, assess and understand areas of opportunity through data, analysis and market research. The incumbent drives efforts to deliver optimal end-to-end Customer experience, building on our existing customer loyalty and satisfaction and championing creative growth and innovation processes to increase customer centricity across the organization. Position sits in West Des Moines and will work an onsite hybrid schedule.