Cyber Fraud SOC Analyst, AVP

About the position

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Responsibilities

• Assist Security Incident Response Teams with incident investigations and aid in technical risk assessments
• Coordinate with system development and infrastructure units to identify Information Security (IS) risks and the appropriate controls for development, day-to-day operation, and emerging technologies
• Perform regular assessments based on changes in the threat landscape
• Monitor vulnerability assessments and ethical hacks, ensuring that issues are addressed for the applications that they support
• Provide information security support with related activities during systems development (e.g. authentication, encryption)
• Identify and develop new and improved technical procedures and process control manuals
• Identify significant IS threats and vulnerabilities
• Assume informal/formal mentorship role within teams and assist with the coaching and training of new team members
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Perform monitoring, research, assessment and analysis of Digital Fraud Attacks leveraging various Security Event Monitoring platforms including Web Threat Detection, Real Time Fraud Risk Assessment, Big Data and Digital Application Monitoring tools (ArcSight, Splunk, SAS, Teradata, and enterprise real time fraud detection tools.)
• Follow Pre-defined actions to handle BAU and High severity issues including escalating to other support groups.
• Execute daily ad-hoc tasks or lead small projects as needed.
• Create and maintain operational reports for Key Performance Indicators and weekly and monthly metrics.
• Perform assessment as well as troubleshooting to help isolate technical issues with the integration of fraud monitoring technologies
• Participate in daily and ad-hoc conference calls to manage quality assurance and documentation related tasks.
• Identify areas for tuning use cases to enhance monitoring value.
• Engage with Fraud Policy, Operations, Strategy and other teams for early detection, prevention and mitigation of detected fraudulent activities.

Requirements

• 5-8 years of relevant experience
• Consistently demonstrates clear and concise written and verbal communication
• Proven influencing and relationship management skills
• Proven analytical skills
• Bachelor’s degree/University degree or equivalent experience
• 4+ years working in the security & operations fields.
• Strong knowledge of current Cyber Fraud trends including common Account Takeover techniques and banking malware.
• Deep understanding of Intrusion Detection analysis (TCP/IP, packet level analysis) as well as Application Layer Protocols (HTTP). Advanced understanding of various operating systems (Windows/UNIX), and web technologies (focusing on Internet security).
• Knowledge of cutting-edge threats and technologies affecting Web Applications.
• Experience with Big Data Technologies, ETL Tools, Data Warehouse and Business Intelligence technologies is preferred.
• Experience with any scripting language (Python, Perl, VBScript) is a plus.
• Experience with vulnerability assessment as well as penetration testing or forensic analysis fields is a plus.

Nice-to-haves

• Certifications from EC-Council, GIAC, (ISC)² are preferred [CISSP, C|EH, GCIA, CCNA].
• Intimate knowledge of how Content Delivering Networks (CDN) work, and Experience in designing, managing, supporting Web Application Firewalls (WAFs) specifically Akamai is a Plus.

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays