About the position
The Bureau of Mental Health's (BMH) mission is to improve mental health and wellness for people in New York City, and to eliminate racial and other long-standing societal disparities by providing services, resources, and opportunities to New Yorkers that are grounded in accurate, data-driven information that fosters community participation, thus reducing the stigma around mental health. This includes procuring and monitoring more than 500 contracted programs that provide mental health treatment, psychiatric rehabilitation, supportive housing, care coordination and advocacy services, and operating court-mandated Assisted Outpatient Treatment (AOT), Single Point of Access (SPOA) for mobile treatment and care coordination, and the NYC Supportive Treatment and Recovery Team (NYC START) for people with first episode psychosis. Position Summary: The Office of Research and Evaluation (ORE) supports Bureau Leadership and Bureau Offices by providing surveillance, needs assessment research, program evaluation, data system development, and maintenance, and program data reporting to support the work of the bureau. The Data Analyst will directly support the work of all the offices in the Bureau of Mental Health with data management and analysis of population level and program-specific data. In addition, they will inform the larger public through publications and presentations.
Responsibilities
- Collaborate with program staff and IT to develop and refine data collection instruments and improve data systems and processes.
- Work with program stakeholders to develop specific and measurable program metrics for operational and performance management.
- Process, clean, and prepare data for analysis and reporting; data check; document data management procedures (e.g., data dictionaries, business rules); monitor data quality, identify issues, and work with program staff to resolve.
- Prepare routine reports and presentations of program performance with data graphs/service trends; Clearly communicate (oral, written, and through data visualizations) results of analyses to program staff/leadership and other non-technical audiences.
- Maintain and update existing dashboards as needed using software such as Tableau; Assist in developing new dashboards as needed.
- Respond quickly and accurately to ad hoc data requests for internal (e.g., Directors, Assistant Commissioners) and external audiences (e.g., public hearings, City Hall).
- Work with leadership and program stakeholders on interpretation and limitations of data analysis results and provide actionable recommendations.
- Develop training materials and conduct trainings on updates to the data collection system as needed. Create guidance documents for internal staff and external users detailing updates to the system.
- Manage multiple projects and collaborate with other research and program staff.
- Incorporate an equity lens in all aspects of work.
- Conduct special projects and perform other duties as assigned.
Requirements
- Experience processing, cleaning, manipulating, and analyzing large program or administrative datasets using statistical software such as SAS, SQL, and/or R is required.
- Ability to work independently and problem solve.
- Experience in querying, cleaning, and maintaining large relational databases.
- Willingness to be flexible and work as part of a team.
- Experience working with an electronic health, social service, or case management record system such as Maven.
- Experience with data visualization software such as Power BI, and/or Tableau.
- Excellent interpersonal, analytical, research, presentation, written and oral communication skills.
- Experience in quantitative analytical methods.
- Experience with public mental health systems and recovery-oriented practices.
- Strong organizational skills.
Benefits
- Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance.
- A premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
- Additional health, fitness, and financial benefits may be available based on the position's associated union/benefit fund.
- A public sector defined benefit pension plan with steady monthly payments in retirement.
- A tax-deferred savings program.
- A robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
- Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.
