Data Center Facility Operations Manager, DCC Communities

Amazon - Stanfield, OR

Full-time - Mid Level

Stanfield, OR

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Data Center Facility Operations Manager at Amazon Data Services, you will play a crucial role in overseeing the critical physical infrastructure of our data centers. Your primary responsibility will be to maintain high availability and performance of the data center while ensuring that all work performed within the site meets high-quality standards without impacting internal or external customers. You will be tasked with managing teams of engineering technicians who operate 24/7, prioritizing and assigning tasks, managing projects, and coaching staff on best practices related to service owner issues. Your role will also involve effectively managing the operations budget and expenditures, engaging in improvement projects, and coordinating with third-party vendors to ensure adherence to contracted service level agreements (SLAs). In addition to these responsibilities, you will be the second level escalation point for facilities-related issues and will oversee the operation and management of routine and emergency services on critical systems such as switchgear, generators, UPS systems, and cooling equipment. Safety is paramount in this role, and you will ensure that all safety procedures are adhered to while performing work. You will also be responsible for testing the quality, performance, safety, and reliability of products, equipment, and processes. The physical demands of the job include walking on uneven terrain, lifting and moving weights, and performing construction tasks while maintaining balance on ladders. You will need to coordinate body movements when using tools or equipment and perform extended site rounds that may involve long distances of walking. Working at AWS means being part of a diverse team that values innovation and collaboration. You will work alongside software, hardware, and network engineers, supply chain specialists, and security experts to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. Our inclusive culture welcomes bold ideas and empowers you to own them to completion, making this an exciting opportunity to contribute to the world's most customer-centric company.

Responsibilities

• Oversee all aspects of the data center's critical physical infrastructure.
• Maintain high availability and performance while ensuring high-quality work without impact to customers.
• Manage teams of 24x7 engineering technicians, prioritizing and assigning tasks.
• Manage operations budget and expenditures effectively and efficiently.
• Engage in improvement projects and drive them from conception to completion.
• Coordinate daily with third-party vendors to ensure adherence to SLAs.
• Communicate complex technical information to a non-technical audience.
• Respond to out-of-hours emergency calls.
• Act as the second level escalation point for facilities-related issues.
• Oversee operation and management of routine and emergency services on critical systems.
• Ensure adherence to safety procedures while performing work.
• Test quality, performance, safety, and reliability of products, equipment, and processes.
• Perform physical tasks including lifting, walking, and using tools in various environments.

Requirements

• High school or equivalent diploma.
• 5+ years of relevant work experience in a data center or other critical environment OR 9+ years of Technical (Military/Trade School) training and/or experience OR 2+ years of Amazon experience.
• 6+ years of experience with Microsoft Excel, Word, Outlook and other basic administrative tools.
• 1+ year experience with managing diverse teams.

Nice-to-haves

• 6+ years of experience with advanced understanding of electrical or mechanical systems involved in critical data center operations.
• 1+ year experience with managing diverse teams and other managers.
• 4+ years of Data Center Engineering Experience.
• 4+ years of experience with root cause analysis and troubleshooting/problem solving.
• 3+ years of experience reading and understanding schematics and building drawings.
• 3+ years of demonstrating the ability to share knowledge and train peers.
• Associates or Bachelor's Degree.
• Strong verbal and written communication skills, technical writing or business justifications.

Benefits

• Work-life balance and flexibility in working culture.
• Mentorship and career growth opportunities.
• Diverse and inclusive workplace culture.
• Employee-led affinity groups and ongoing learning experiences.