Data Center Generator Service Technician, DCC Communities

About the position

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Generator Service Technician has safety, customer satisfaction, and business responsibilities within data center operations. The person in this role is responsible for identifying, troubleshooting, diagnosing and providing quality repairs of electrical generator systems and related engine mechanical failures. The Generator Service Technician is both the technical expert and primary customer support contact to the customer, and is therefore responsible for continually communicating with the customer to provide an exceptional customer experience and drive data center up-time and availability.

Responsibilities

• Know and follow all Company safety rules, including maintaining a safe, clean, and orderly work area, and fully participate in company accident prevention and safety improvement activities
• Respond to customer requests
• Travel to designated sites and perform professional quality field service repairs consistent with company standards
• Advise the Generator Service Manager of parts needed for necessary repairs
• Keep Generator Service Manager continually apprised, and utilize leadership to assist in answering customer questions and problems when necessary
• Document detailed, complete and legible descriptions of all repair operations performed
• Accurately record time, expenses, and mileage
• Travel 80-90% of the time in an assigned region, and/or work overtime, weekends, or holidays, sometimes on short notice
• Lift up to 40 lbs frequently; pushing and pulling a maximum force of 40 lbs
• Wear Personal Protective Equipment (PPE) Protective Glasses, Protective Gloves, and Protective Footwear as required

Requirements

• High school or equivalent diploma
• Technical (Military/Trade School) training or 1+ years of electrical or mechanical, HVAC, fire system experience in a mission-critical infrastructure or equivalent experience in a relevant industry (for example: electrical or mechanical)
• 1+ years of electrical or mechanical experience
• 1+ years' experience with Microsoft Office products (including Excel, Word and PowerPoint)

Nice-to-haves

• 2+ years of data center engineering experience