Data Center IT Technician

About the position

Ascent, LLC is a leading provider of comprehensive solutions for the planning, design, engineering, development and operation of data centers and other mission critical facilities. Headquartered in Saint Louis, MO, Ascent specializes in powerful, efficient and technologically advanced mission critical facilities and offers clients a broad range of delivery models spanning shell & core, build-to-suit, turnkey and outsourced critical systems operations. Founded in 1998, Ascent provides a full spectrum of fast track services that include project programming, design management, facility assessment, development and construction management, commissioning and ongoing maintenance operations. Today, Ascent focuses on providing clients with innovative solutions and services yielding the highest levels of operational autonomy, efficiency and control. Ascent's clients include some of the most demanding mission critical organizations spanning multiple industries, Fortune 500 firms, and service providers.

Responsibilities

• Install, test, modify and terminate fiber/coax/Cat 5/6 within customer data center or applicable telecommunication zones.
• Perform server installs, drives, switches, routers, ladder racks, cages and cabinets.
• Work with customer equipment, determine work priorities/manage order commitments; conduct advanced testing; install custom ladder racking.
• Perform custom installations; perform advanced troubleshooting/advanced fiber terminations; design/lead cage builds; troubleshoot security systems and customer equipment.
• Run fiber and coax cross connects and follow proper termination techniques per company established processes and procedures.
• Perform Installs/Tests/Modifies Cross Connects and ensure proper dressing of coax cross connects (repeater), fiber cross connects (Unicam termination), twisted pair copper cross connects, intra-building cross connects, 66 block/110 block terminations.
• Deploy cabinet rack mount PDU’s. Install cable management systems to include wire managers and patch panels.
• Rack and stack customer equipment.
• Install and test cross connect circuits (switched, multiplexed, T1, DS3, OC3-48, Eth, GigE, 10Gig etc.).
• Conduct carrier circuit maintenance.
• Troubleshoot switched / multiplexed / media converted circuits; escalate to, and work with Networking Group, as needed.
• Install circuits requiring advanced fiber terminations. Conduct carrier circuit testing.
• Work with customers to troubleshoot issues. May require console to device and perform basic config (DRAC, iLO).
• Maintain detailed written records of all work activity.
• Manage and maintain Technicians, day to day operations and appropriate project staffing requirements.
• Escalate SRs that require additional information.
• Determine work priorities from the ticketing queue and ensure adherence to all commit times.
• May perform other duties as assigned.

Requirements

• High School Diploma or GED required.
• 1+ years of related work experience with server builds in a production data center environment.
• One or more of the following certifications preferred: Fluke CCTT Copper, Fluke CCTT Fiber, JDSU BERT Testing, Digital Lightwave Testing, BICSI Level II Copper, BICSI Level II Fiber, FOA – CFOT, Comp-TIA A, Comp TIA Network+.
• Candidate must be able to lift up to 50 lbs throughout the day.
• Candidate must possess strong communication skills.
• Candidate must have a disciplined approach to managing task assignments.
• Proficiency with basic operations of a PC is necessary; Proficient in MS Office and Outlook preferred.

Nice-to-haves

• Knowledge of cable limitations to daily work (distance limitations, etc.).
• Able to read installation drawings (Visio drawings/spreadsheets).
• General knowledge of safe working practices (e.g., familiar with proper tool safety, eye protection, ladder safety, etc.).
• Basic understanding of Unix / Windows booting process and commands.
• Experience with troubleshooting all circuits with carriers.
• Understand System Command Language (Unix, Windows).

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability (STD) and long-term disability (LTD)
• Life insurance
• 401(k)
• Paid time off (PTO)
• Paid holidays
• Casual work environment