About the position
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Data Center Operations team is looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of datacenter infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems.
Responsibilities
- Engage in physical data center activities with or without reasonable accommodation.
- Plan and track capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning.
- Lift and move material up to 40 pounds each.
- Work in cramped and/or elevated locations.
- Bend, lift, stretch, and reach as needed.
- Stand and walk for up to 8+ hours a day.
- Ascend and descend ladders, stairs, and gangways safely and without limitation.
- Work in a noisy environment.
- Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).
- Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution.
- Show a strong aptitude for troubleshooting and problem solving.
- Solve problems at their root and understand the broader context.
- Maintain service level agreements through proactive issue detection and reporting.
- Improve effectiveness through process innovation.
Requirements
- Associate's degree in IT-related field or equivalent professional or military experience.
- 2+ years of experience with server hardware.
- 1+ years of experience with UNIX/Linux operating systems.
Nice-to-haves
- Hands-on experience with one or more of the following hardware platforms (e.g. Dell, HP) is a plus.
- Networking experience with CCNA and/or Network+ certifications is a plus.
- Previous experience working in a Data Center environment (racking & stacking gear, cable management, hot & cold aisle containment).
- Associate's degree in IT-related field plus two years of progressively responsible experience preferred.
