Data Center Operations Technician III - (Day Shift) SV9

About the position

The Data Center Technician III assists in the operational integrity, security, and regulatory compliance of the data center. The technician is to have a strong knowledge of telecommunications, mechanical, electrical, and life safety systems as well as data center operating procedures. We are currently hiring for the Day Shift: 7:00 am - 3:30 pm. A Tier III technician will be responsible for day to day operations of the data center including facilities and telecommunication infrastructure. The responsibilities are wide ranging and multi-disciplinary.

Responsibilities

• Completion of CoreSite's Data Center Operations Qualification Program to the tier level at which you are hired within the first nine (9) months of employment.
• Operate, monitor, maintain, and respond to abnormal conditions in facilities systems. Areas include: Electrical, Mechanical, Communications, Building Monitoring and Control.
• Tracking and trending operational characteristics.
• Provide feedback to management on the effectiveness of existing standards and processes.
• Works with contractors and consultants for all system expansions, corrections and upgrades.
• Work with the senior technicians to track and complete an aggressive preventive and predicative maintenance schedule.
• Ensure data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction as per CoreSite guidelines.
• Manage systems to avoid unplanned, customer-impacting outages.
• Navigate and utilize a CMMS system.
• Provide day-to-day exceptional customer service and support.
• Maintain and complete regular facility and security tours documenting and responding to found issues.
• Assist with the database management of maintenance discrepancies and work with to resolve site issues based on agreed upon priorities.
• Follow direction from data center management regarding the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency.
• Trouble Ticket and Remote Hands Management.
• Fiber and Copper cabling terminations.
• Circuit path creation and verification.
• Coordinate and oversee power installations and upgrades.
• Work Order Completion Process.
• Infrastructure projects (Internal/Customer).
• Cage and Cabinet Build-Outs.
• Overhead Installations.
• Rack and Stack.
• Use developed procedures to solve problems.
• Assist in asset and consumable inventory management.
• Responsible for the tracking and proper labeling of all equipment per established procedures.
• Incident escalation, response, and follow-up report writing.
• Manage building service requests through resolution.
• Perform and complete work orders and customer service tickets in a timely manner.
• Serve in a technical writing capacity in regard to the derivation of procedures for preventative or corrective maintenance activities.
• Adhere to and promote CoreSite's Principles of Operational Excellence.
• Provide applied mechanical and integrated control expertise for the entire data center.

Requirements

• Strong knowledge of telecommunications, mechanical, electrical, and life safety systems.
• Experience with data center operating procedures.
• Ability to operate, monitor, and maintain facilities systems.
• Experience with chilled water systems, HVAC systems, and electrical/critical power distribution.
• Knowledge of fire life safety systems and telecommunications infrastructure.

Nice-to-haves

• Demonstrated technical ability and innovative thinking cross functionally, including integrated systems and IT.
• Experience with CMMS systems.
• Technical writing experience.