Data Center Tech II

About the position

The Data Center Tech II position is responsible for the day-to-day operation of real-time transaction-based wagering systems. An Operator will operate all computer systems in accordance with established schedules and quality guidelines. This position will support the field with troubleshooting and problem resolution.

Responsibilities

• Ability to work a non-standard shift and fill-in for shifts, as needed.
• Operate all computer systems in accordance with established schedules and quality guidelines.
• Strong attention to detail is required to ensure all aspects of the operational environment are maintained.
• Prioritize nightly processes to ensure performance of time critical schedule.
• Run all programs for production systems.
• Provide batch processing and tape backups.
• Ability to problem solve and gather data to troubleshoot and resolve critical system issues.
• Maintain accounting controls for tapes produced.
• Must be able to run web-based vendor systems for E-Commerce products.
• Log and report problems to management.
• Must be able to prioritize tasks as assigned.
• Ability to work with field staff, Retailer-base, and Lottery to troubleshoot and resolve different situations.
• Ability to maintain an aggressive call volume.
• Other duties as assigned.

Requirements

• A high school diploma or GED.
• Experience in LINUX, Microsoft products, and Windows based systems.
• Ability to quickly learn and understand new technologies.
• Strong time management skills.