Data Center Technician - Ashburn, VA area

About the position

This position will provide onsite support to our Data Center located in Ashburn, VA. At M&T Tech, we’re a team of makers, doers, and builders, working to create the most advanced technology solutions in banking. We’re not your stereotypical suit and tie bankers: we’re an innovative team of leading tech experts, pushing boundaries, and taking risks. We’re building an agile team of the most skilled and creative workers to solve complex problems, architect solutions, write high-performance software, and chart our new path, all to make the lives of our customers, and the communities that we serve, better. Join us and be part of something new as we build tomorrow’s bank, today.

Responsibilities

• Interpret and refine project requirements through active written and verbal communication with engineering staff and other less technical team members.
• Assign appropriate rack space, infrastructure cables and ports, LAN switch ports, and management switch ports.
• Accept delivery and pick-up of equipment, staging equipment for installation and pick-up, and proper handling of shipping documents.
• Install and remove routers, switches, servers, security appliances, and other equipment, as well as copper cable, fiber cable, racks, patch panels, and other infrastructure components commonly found in a data center environment.
• Engage with the project team to ensure all projects are implemented in step with documented processes, procedures, and standards and with minimal impact to the business.
• Develop and maintain adequate documentation to allow peer review prior to implementation and to ensure efficiency of future maintenance activities.
• Interact with others to clearly explain technical requirements, instructions, and status through written and verbal communication with individuals of varied technical knowledge and at all organizational levels.
• Complete evening responsibilities as scheduled as well as 24x7 on call as required.
• Maintain familiarity with carrier circuits, infrastructure trunks, management networks, DMZ structure, SAN networking and terminal servers.
• Install and assist in configuring and troubleshooting various Data Center technologies including, but not limited to, LAN and SAN connections, fabric interconnect, SAN, server farm and terminal server cabling.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Requirements

• Minimum of 6 years’ higher education and/or work experience
• Knowledge of server/storage/network hardware
• Strong interest in learning new DC concepts
• Strong verbal and written communication skills
• Experience solving problems on servers, networking devices and IT equipment
• Experience taking on-call shifts and ability to respond to critical events as needed
• Experience raising issues to Sr. staff and management as needed
• IT Hardware Concepts knowledge (RAID, SAN, SCIS, Linux/Unix, GRUB)

Benefits

• Competitive compensation
• Health, welfare, and retirement benefits
• 401(k) match at 5%
• Work-life balance and flexible work arrangements
• Banking Officers start with 25 days PTO plus 12 paid holidays
• 40 hours paid volunteer hours per year
• Much more. For details, see: M&T Benefits Overview