Data Center Technician, Bridge Solutions

About the position

As a Bridge Solutions Technician, you will work remotely from part-time to full-time on a dedicated ticket queue with outlined workflows to repair or diagnose data center equipment. This position requires a good understanding of computers and software.

Responsibilities

• Work remotely within a global team managing ticket volume via the resort
• Work with urgency within ticket SLAs
• Use CLI/terminal to fix software issues
• Escalate and communicate ticket guide discrepancies
• Ability to watch for and use updated workflows consistently
• Collaborate with other team members for issues you find
• As needed, focus on local site operations depending on ticket volume
• Other duties as assigned by the global lead

Requirements

• Moderate knowledge of multiple server platforms with the ability to learn new platforms
• Basic CLI knowledge, with a willingness to expand your knowledge
• Moderate level of written and verbal communication
• Ability to apply server repair methods to data center equipment
• Ability to multitask
• Good eye for detail