Data Center Technician - Colorado

Full-time - Entry Level

Colorado Springs, CO

About the position

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. With decades of driving innovation, the world’s largest companies trust DXC to deploy our enterprise technology stack to deliver new levels of performance, competitiveness and customer experiences. Learn more about the DXC story and our focus on people, customers and operational execution.

Responsibilities

• Perform escorting of DXC Technology and non-DXC Technology personnel, vendors, and customers within all secured spaces and data center white spaces per DXC Technology security policies.
• Provide technical oversight of activities performed during escorting activities to ensure that all technical components are performed in accordance with the approved Change or Incident record.
• Interface with requestors via phone call, instant messaging, email, and other DXC interface tools.
• Join and participate in technical change reviews and incident troubleshooting calls as well as web sessions between DXC delivery teams and DXC customers.
• Communicate in English both written and verbal.
• Provide escalation and ongoing communication to DXC Leadership and Site Leads per the notification path provided by DXC for incidents and outages causing significant impact to DXC, DXC’s customers, or the data center.
• Provide escalation and ongoing communication to DXC Leadership and Site Leads per the notification path provided by DXC for any failed or missed changes, and/or incidents that are a result of actions taken or lack of actions taken by the supplier personnel.

Requirements

• Strong organizational and communication skills (written and verbal).
• Proficient in Excel, Power Point, Exchange, SharePoint, Teams, Visio, and Microsoft.
• Analysis, problem-solving, organizational, team building, conflict management.
• Ability to lift 50 pounds.
• Ability to work in rotational shifts including day/nights including weekends and holidays as required.
• Ability to stand for extended durations.
• Ability to utilize a pallet jack/forklift.
• Familiarity with IT equipment including servers, network switches, storage, and cabinets.
• Solid working knowledge of data center environments and infrastructure, network and telecommunications protocols and platforms, and disaster recovery.
• Must be a USA citizen or permanent resident.

Nice-to-haves

• An advanced degree in a relevant field is a plus.
• Relevant certifications, such as CompTIA A+, AWS Certified Cloud Practitioner, or Microsoft 365 Certified: Fundamentals, are a plus.

Benefits

• Health, dental, and vision insurance coverage.
• Employee wellness programs.
• Life and disability insurance.
• Retirement savings plan.
• Paid holidays.
• Paid time off.