Data Center Technician, DCC Communities

About the position

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. We are looking for Data Center Technicians to join our rapidly expanding team. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation.

Responsibilities

• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
• Show a strong aptitude for troubleshooting and problem solving
• Solve problems at their root and step back to understand the broader context
• Maintain service level agreements through the implementation of proactive issue detection and reporting
• Are biased to act in the absence of direction or support
• Improve effectiveness through process innovation
• Install equipment, create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space

Requirements

• 1+ years of computer hardware troubleshooting and repair experience
• 1+ years of computer networking experience
• High school or equivalent diploma

Nice-to-haves

• Experience working in a Data Center environment
• Understanding of network design, protocols and troubleshooting
• Understanding of storage devices
• Experience managing work and priorities through a ticketing system
• An Associates degree or 2+ years of professional or military experience in an IT related field

Benefits

• Lump sum stipend will be provided to eligible candidates who relocate for this position