Data Center Technician I (Night Shift) CH2

About the position

The Data Center Technician I assists in the operational integrity, security, and regulatory compliance of the data center. A Tier 1 technician will learn and gain experience through assisting the data center technicians in day to day operations of the data center including security functions, general site response and triage, and customer interaction. Technicians must ensure that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met. A Tier 1 technician requires the following skills: Security operations, first responder, fire watch, safety, trouble shooting, causality response, and customer service. A Tier 1 technician will gain working knowledge of the general data center mechanical, electrical, telecom, and security equipment.

Responsibilities

• Monitor, and respond to abnormal conditions in facilities systems. Areas include: Mechanical, Electrical, Building Monitoring, Security, and Control systems
• Follow direction of management in regards to day-to-day activities
• Incident escalation and report writing
• Provide physical security within the CoreSite premises
• Provide day-to-day exceptional customer service and support
• Compose detailed reports and daily activity logs
• Maintain and complete regular facility and security tours documenting and responding to found issues
• Manage building service requests through resolution
• Responsible for notifying customers, management and facility teams of security system alarms and security breaches
• Responsible for managing the loading dock shipping and receiving
• Assists with managing systems to avoid unplanned customer-impacting outages
• Perform and complete work orders and customer service tickets in a timely manner
• Adhere to and promote CoreSite's Principles of Operational Excellence, culture, and 8 Guiding Principles
• Special projects as assigned

Requirements

• Security operations
• First responder
• Fire watch
• Safety
• Troubleshooting
• Causality response
• Customer service