Data Center Technician - ICT Svc Delivery Technician

About the position

As a CBRE Data Center Technician, you will perform preventative maintenance and corrective repairs within a Data Center operation. This job is part of the Critical and Technical Services job function. They are responsible for technical maintenance services in critical client environments. Execute decommissioning activities following Data Center Operations standards. Including the coordination/removal of power, hardware, cabling, media sanitation, and Inventory tool updates.

Responsibilities

• Plan Data Center hardware installation by completely understanding the environmental specifications of the incoming device and making sure that the install location can support the new equipment at maximum functionality.
• Plan hardware decommissions to reclaim Data Center white space, Data Center power consumption, and Data Center cooling consumption.
• Ability to use Data Center applications including ServiceNow and Digital Twin (Insight).
• Assist the data center facilities services team in optimizing the full use of data center facilities (floor space, power, cooling) and Equipment through proper planning, support, and administration of dedicated raised floor.
• Proactive identification, management, and resolution of data center Equipment and facilities floor and cabinet space, power, and cooling issues.
• Identify areas to optimize the data center at the rack level to drive raised floor efficiencies.
• Diagrams are kept current for the raised floor to ensure alignment with site strategies and direction.
• Coordinate Service Requests (SR) for installation and services performed by the cabling vendor.
• Overall responsibility for the equipment's environmental requirements.
• Coordinating and validating vendor work, including ensuring the RFC/SR for cabling, electrical, and cabinet installation are filled out and completed.
• Receiving, reviewing, verifying, and scheduling service requests.
• Communicating progress to the Requester.
• Planning for facility requirements including power, heating, ventilation, and air conditioning (HVAC) requirements.
• Facilities raised floor space, and equipment layout requirements.
• Assisting the end client with facilities requests.
• Assisting an assigned Project Manager with a refresh of equipment installation/de-installation.
• Consolidating and finalizing the facility requirements and plans required for IT equipment.
• Preparing a Service Request or Statement of Work (SOW) for facility infrastructure installations.
• Defining with Data Center Operations when work should be carried out.
• Supervising with Data Center Operations the execution of the work plan.
• Maintaining raised floor layout and ensuring Site Managers have access.
• Updating the asset tool to be fed into the monthly Data Center Space utilization report.
• Providing a monthly Data Center Raised Floor Space utilization report.
• Write routine reports and correspondence related to the assignments for hardware planning.
• Knowledge of the Data Center environment, and the working restrictions of these environments.
• Learn new technologies and expand and share this knowledge.
• Follow basic work routines and standards in application of work.

Requirements

• Training in a Technical discipline having served an apprenticeship or equivalent with 1-2 years of job-related experience.
• In lieu of a diploma, a combination of experience and education will be considered.
• Ability to work shifts that may include weekends and holidays.
• Must be able to meet the physical requirements of this role.
• To effectively present information to an internal department, client, management and/or colleagues.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups.
• Ability to lift up to 50 lbs.