Data Center Technician II

About the position

The Data Center Technician II is responsible for the maintenance, support, and efficient operation of data center infrastructure. This mid-level role involves hands-on work with hardware installations, network configurations, monitoring systems, troubleshooting issues, and providing general support to ensure the continuous operation of data center facilities. The technician works with various teams, ensuring high availability, uptime, and performance of all systems housed within the data center.

Responsibilities

• Provide support for the DOC, the ADC and all associated infrastructure components and processes to ensure that all software, hardware, and other infrastructure components are inventoried, monitored and maintained in accordance with OIMT standards.
• Escort visitors to include 3rd party vendors in the OIMT secure areas.
• Ensure that all visitors sign in and are aware of and follow all OIMT and visitor policies and procedures.
• Work with and propose to the Federal Data Center Manager on the design, improvement and implementation of ADC policy, processes, procedures and SOPs in writing and in the accepted OIMT format within an agreed upon timeframe.
• Perform Service Desk activities such as answering customer phone calls/emails/fax, after-hours from the regular scheduled Service Center support.
• Assist the Federal Data Center Manager with customer relationship management for OIMT and its internal/external Data Center customers.
• Responsible for the collection/analysis, authoring, and communication of requirements with these entities.
• Perform some of the functions as outlined in Functional Area 1, Task 3 as it relates to systems specific to the management of the datacenter infrastructure, security and access.
• Perform 24x7x365 monitoring for network resource outages and Enterprise/Data Center applications, servers, etc.
• Perform facilities monitoring of the physical infrastructure of the data center for items such as power consumption, power outages, HVAC performance, humidity alarms, security cameras, UPS, fire systems, etc.
• Open tickets for monitoring and outages, whether system or network related, and ensure tickets are assigned to the proper group(s) for resolution.
• Document current procedures which relate to the management and operations of the ADC.
• Collaborate and coordinate with customers for server, network, storage, and infrastructure equipment placement, installation, and provide maintenance and troubleshooting as required.
• Install/uninstall, troubleshoot/resolve power and network connections for server, infrastructure components, or systems.
• Regularly verify functionality of key infrastructure and remote access systems.
• Monitor data center infrastructure, computer hardware and operating systems performance using support applications.
• Create and support special reporting capabilities and interfaces to infrastructure monitoring/management systems.
• Confer and coordinate with system manufacturer's representatives to diagnose equipment problems as appropriate.
• Assist with accurately documenting complex Storage Arrays and Local Area Network (LAN) fiber optic, as well as copper data communications, within ADC.
• Research and advise team of acquisition of computing, network/communications equipment as it relates to areas of expertise.
• Coordinate and complete Break/Fix hardware replacement of data center components.
• Monitor electrical power and conversion and distribution systems in ADC where/when applicable.
• Assist with system and data backups/restores, including media changes and transfers between sites.
• Monitor, analyze, and run scripts for ADC support and infrastructure systems and components.
• Maintain inventory of data center infrastructure components, supplies, and will provide for transportation of equipment to various storage sites.
• Prepare for signature the decommissioning and surplus of equipment to ensure proper disposal in accordance with OIMT property management.
• Keep data center organized and clean and maintain a professional appearance at all times.
• Assist with stores/spares management, including coordinating shipping and receiving with vendors and the loading docks.
• Coordinate/manage media destruction including effective tracking.
• Monitor and respond to environmental alarms generated from monitoring hardware and software tools that support cooling, Power equipment, Fire Alarms, etc.
• Troubleshoot and configure infrastructure, and systems parameters to maintain equipment viability.
• Monitor and fulfil Service Desk tickets for operational requests in accordance with OIMT service management framework.
• Create and update Standard Operations Procedure Manuals with updates to processes and procedures.
• Create and maintain appropriate operational documentation to include: Maintain daily/weekly/monthly/quarterly/annually and other operations reports and generate as required or requested.
• Deploy, and update other online operational reporting capabilities related to the ADC.
• Coordinate and manage the badging for the ADC and associated OIMT workspaces in accordance with OIMT policy and procedures.
• Actively promote and comply with IT Services software, hardware and policy standards.
• Investigate and ensure resolution of all ADC infrastructure problems.
• Log and document ADC production problems, including creating and managing incidents and providing after actions reports and recommendations.
• Identify recurring and potential operations problems in writing with analysis of alternatives, cost benefit analysis and return on investment.
• Perform other duties as needed.

Requirements

• Associate's degree or combination of education and experience.
• Minimum of one (1) year of related technical experience in supporting Information Technology environment and a managed computer room, facility or datacenter.
• Must be able to obtain a Government Public Trust clearance.
• Must be able to pass a full criminal record background check, to include a credit check and drug/alcohol screening.
• Coverage for designated Data Center Operations are required 24x7x365 including Federal Holidays and weekends.

Nice-to-haves

• Public Trust and/or government security clearance highly desirable.
• IT Infrastructure Library (ITIL) version 4, CompTIA A+.

Benefits

• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) plan with company matching.
• Tax-deferred savings options.
• Supplementary benefits.
• Paid time off.
• Professional development opportunities.