Data Center Technician (JoinOCI-Ns2)

About the position

As an Oracle Data Center Engineer, you will be the technical liaison between the technology teams and the Data Center Environment and will be key in maintaining the Operational run aspects. You will be supporting our growth path and will be recognized as a 'technical expert' with a focus on core Data Center infrastructure. You will troubleshoot and solve all but the most complex infrastructure issues. As a pragmatic problem solver on a wide range of Data Center environment and systems you understand which issues to escalate to the appropriate resolver groups. You will proactively monitor the customer environment by checking system error logs, monitoring ticket queues and consulting with other groups involved in maintaining the environments. You will make recommendations to resolve system errors and performance issues and take corrective actions. You create and maintain documentation on technologies you support. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved. Expected to improve current processes, and introduce automation with aim towards simplification. You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. Ideally we are seeking someone from a reputable Cloud provider and are also open to receiving applications from Tier 1 Data Center colocation providers. This would suit an individual who is able add significant value based on existing experience whilst evolving their career upstream into Cloud Services.

Responsibilities

• Act as a technical liaison between technology teams and the Data Center Environment.
• Maintain operational aspects of the Data Center.
• Troubleshoot and solve infrastructure issues.
• Proactively monitor customer environment by checking system error logs and monitoring ticket queues.
• Consult with other groups involved in maintaining the environments.
• Make recommendations to resolve system errors and performance issues.
• Create and maintain documentation on supported technologies.
• Execute small projects independently and assist in larger local projects.

Requirements

• Active TS/SCI security clearance w/polygraph.
• Bachelor of Science degree in Computer Science, Information Systems or equivalent work experience.
• 3-8 years of experience in Data Center infrastructure Operations support and server administration.
• 3-8 years of incident management experience responding to electrical and mechanical failures.
• Demonstrated expertise in two or more areas: Power Capacity allocation, Incident management, Systems administration (Linux and/or Windows Servers), Networking (DNS, TCP/IP).
• Solid understanding of data center design, commissioning, and operations best practices.
• Examples of process improvement execution.
• Excellent oral and written communication skills.
• Strong adherence to process and be a process champion.
• Strong influencing skills.
• Ability to work independently with little direct management.

Nice-to-haves

• Experience supporting large, Enterprise customers in an Operations environment.

Benefits

• Flexible medical, life insurance, and retirement options.
• Encouragement to give back to communities through volunteer programs.