Data Center Technician Manager

About the position

As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions. You will support technician performance, prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). This opportunity will allow you to model leadership principles, provide training to technicians, and accelerate your career growth in the process. Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Lead a team of technicians in hardware deployments, diagnostics, and decommissions.
• Support technician performance and prioritize tasks while monitoring KPIs and SLAs.
• Model leadership principles and provide training to technicians.
• Encourage sharing of expertise and provide guidance on standard processes.
• Review and advise on modifications to processes and procedures.
• Ensure compliance with Data Center business unit policies and procedures.
• Coordinate training packages for technicians on various procedures.
• Evaluate procedures for quality checks and compliance standards.
• Manage assigned projects or programs to meet service delivery objectives.
• Conduct daily safety briefings and ensure compliance with safety procedures.

Requirements

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years experience supporting IT equipment or related technology.
• 1+ year(s) experience directing, supervising, or managing others or leading a project.
• Ability to work 12-hour shifts, including non-standard business hours.

Nice-to-haves

• Associate's degree in Computer Science or related field AND 6+ years experience supporting IT equipment or related technology.
• Bachelor's degree in Computer Science or related field AND 5+ years experience supporting IT equipment or related technology.
• 3+ years experience working in a production, mission-critical 24x7x365 datacenter environment.
• Applicable certifications: ITIL Foundation, CompTIA (A+, Server+, Network+), CDCP, MCP, Six Sigma Green Belt.
• 2+ years experience leading a diverse team.

Benefits

• Base pay range for this role across the U.S. is USD $74,100 - $165,600 per year.
• Different pay range for specific locations like San Francisco Bay area and New York City metropolitan area.