Data Center Technician

About the position

As a Microsoft Data Center Technician (DCT), you will stage, set up and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This opportunity will allow you to deepen your understanding of Data Center standard processes and procedures, develop mentoring skills while providing guidance to peers, familiarizing yourself with security and data management procedures, and accelerate your career growth in the process. Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Stage, set up and perform hardware deployments.
• Perform troubleshooting and diagnostics on equipment.
• Perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures.
• Develop mentoring skills while providing guidance to peers.
• Familiarize yourself with security and data management procedures.
• Complete assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs).
• Prepare, stage, set up, and perform basic startups and shutdowns for hardware.
• Perform diagnostics and troubleshooting to identify technical issues.
• Communicate, report, and escalate data center technical or safety related incidents.
• Participate in daily safety briefings and comply with safety procedures.

Requirements

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components.
• 1+ year(s) experience supporting IT equipment or related technology.
• Ability to work 12-hour shifts, including non-standard business hours.

Nice-to-haves

• 2+ years' experience supporting IT equipment or related technology.
• Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).

Benefits

• Typical base pay range for this role across the U.S. is USD $26.39 - $46.83 per hour.
• Different pay range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area.