About the position
As a Microsoft Data Center Technician (DCT), you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues. This opportunity will allow you to develop an understanding of our Data Center environment, familiarize yourself with security and data management procedures, and accelerate your career growth in the process. Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type with guidance from experienced technicians.
- Develops an understanding of effective execution order strategy(ies) for assigned tasks with assistance from experienced technicians or direct-line management.
- Prepares, stages, sets up, and performs basic startups and shutdowns for hardware according to specific written instructions.
- Performs basic diagnostics and troubleshooting with guidance from experienced technicians to identify the cause(s) of technical issues.
- Directly performs decommissions, simple changes, and refreshes of infrastructure cabling, network, storage, and server equipment.
- Maintains an awareness of Key Performance Indicators (KPIs) through reporting dashboards for personal monthly performance discussions.
- Completes required security and data management training while complying with security and data management procedures/policies.
- Contributes to a positive and effective team environment by sharing information with other shifts or technician teams.
Requirements
- High school diploma, GED, or equivalent and basic knowledge of computer hardware and components.
- Ability to work 12-hour shifts, including shift assignments during non-standard business hours.
Nice-to-haves
- 1+ year(s) experience supporting IT equipment or related technology.
Benefits
- Typical base pay range for this role across the U.S. is USD $21.88 - $35.91 per hour.
- Different pay range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area.
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